Questions? Check out some of the most commonly asked questions below. If you don’t see your question here, feel free to reach out to us using the ChatBot or our Contact Form.
Absolutely! The best part of boards using inserts is the ability for Hospitals and their Departments to tailor a board that fits their needs.
Boards are available in ANY custom size, but we stock the following standard sizes: 18″ x 24″, 24″ x 24″, 24″ x 36″, 36″ x 48″. All sizes are sized to the insert.
There are NO minimums.
We send PDF inserts for sign-off on every job and, in rare cases, we will send an insert if the client needs help with sizing.
Billing and Ship To addresses, tax-exempt status and certificate.
You’ll provide us with the basics – size, content, hospital logo, department/need. We can help by supplying similar boards for reference. Once we determine how complicated your design is we will quote design fees (usually $100-$225) which include design and 2 revisions. Most clients need to go through their internal channels for final approvals.
Click here to get started. This form is a kick-off point so we can get you a quote. Once we receive your requirements we’ll contact you directly to discuss the project.
We ship FOB our dock and add costs to the final invoice. Alternately, we can ship 3rd party with your FedEx number. Small orders (less than 10) are usually shipped in batches of 2. Large orders are shipped ground and are boxed on skids.
Simply snap out any two sides of the frame. Use the provided screws to secure the board to the wall through the pre-drilled holes.
We recommend any non-ammonia-based product and a soft, damp rag. You can use a Dispatch rag without fear of streaking or scratching.
We’ve never experienced a return due to the products’ customizations, but in the event you’re not satisfied with the product, we will accept returns with a 15% stocking fee.
If you follow the cleaning instructions, your boards will last years. Our frames do not discolor or deteriorate and the glazing will withstand ghosting. The template will not fade under normal light conditions.