A Comprehensive New Dual Language Communication Board System
Valley Children’s Hospital, an affiliated teaching hospital of Stanford University and the University of California San Francisco, is a 358-bed pediatric facility located on the San Joaquin River just north of Fresno, California.
The organization chose to incorporate the elegantly simple patient care boards as an innovative tool to allow for effective handoffs and efficient care planning for patients, their families, doctors and nursing staff. In addition, there was also a need to create a transparent way to track quality and to promote and embrace best practices.
To serve the diverse population that the hospital supports, boards were created with inserts in English and Spanish specifically to foster very clear and concise communication for patients, family and caregivers.
The layout of the inserts was consistent hospital-wide, however, the content was formulated to address the specific needs of each individual unit type (rehabilitation, medical/surgical, NICU and PICU). The client also utilized additional custom frames and inserts to develop quality and prevention boards that address specific concerns in each unit type.
As performance improvement goals are updated, the boards will be easily transformed to meet future needs.