One of the best ways to ensure patient satisfaction is through proper education. Using easy-to-understand language to educate a patient improves their understanding of their diagnosis, planned care, and the overall outcome. When a patient has a clear understanding of their health condition they are empowered to make educated decisions about their health and care and are generally more satisfied with their care and the care team.

Another way to yield this level of understanding is by visually displaying details that are critical to patient care in the patient’s room. Improved efficiency, enhanced patient safety, and greater staff and hospital satisfaction scores can be achieved.

A Proven Tool to Increase Patient Scores

Patient satisfaction at healthcare facilities is of critical importance and led to the development of  Patient Care Boards. At Patient Care Boards, we design and manufacture patented healthcare communication boards. Our boards are not a “one size fits all” approach. Instead, all of our products are highly customizable while providing a scalable, cost-effective solution to organizations all across the healthcare industry.

And they are a proven tool to increase hospital patient satisfaction scores. The array of uniquely designed boards are used as an innovative visual communication tool for healthcare staff to display patient and instructional information.

As a part of the Patient Care Boards product line, we develop specialized Unit boards to address and represent the distinctions related to delivering specialty care across various units. Capturing relevant and specific information is an essential part of the patient communication experience.

Cedars Sinai Medical Center in Los Angeles

At the Cedars Sinai Medical Center in Los Angeles, CA, the 24^th largest medical center in the United States, our customized boards have been installed as part of a prototyping “test” process in a 48-bed specialized unit. With over 950 beds in the hospital, the hospital’s goal was to integrate the patient communication board as an integral part of the room design strategy and as a key communication interface for their healthcare teams, patients, and families.

Key Takeaways

• To improve hospital satisfaction scores, medical facilities should incorporate a patient-centric approach.
• Start with one Unit to serve as a prototype Unit with the patient board as a key element of design.
• Use learnings from the prototype and adapt as needed for other Units.